Return & Refund Policy

Swastikkripa Traders Private Limited
At Swastikkripa Traders Private Limited, we are committed to providing our customers with high-quality products and exceptional service. If you are not fully satisfied with your purchase, we are here to help with our return and refund policy.

1. Eligibility for Returns

• Products must be returned within [7] days of delivery.

• Items must be unused, in their original packaging, and in the same condition as received.

• Customized, personalized, or made-to-order items are not eligible for returns.

• Items damaged due to misuse, neglect, or normal wear and tear will not be accepted.

2. Return Process

• To initiate a return, please contact our customer support at support@swastikkripa.com or +91 7018497936 with your order details and reason for return.

• Upon approval, we will provide you with return instructions.

• The product must be shipped back to us at the provided address. Return shipping costs will be borne by the customer unless the return is due to a defect or error on our part.

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

• Approved refunds will be processed within [12-15] business days and credited to the original payment method.

• Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

4. Exchange Policy

• Exchanges are available only for defective or damaged items.

• If you need to exchange an item, please contact us with order details and images of the product.

5. Cancellations

• Orders can be canceled within [1] hours of placement. Once shipped, orders cannot be canceled.

• Refunds for canceled orders will be processed within [7] business days.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, notify us within 48 hours of delivery.

• We may request images of the item and packaging for verification.

• A replacement or refund will be issued based on product availability.

7. Non-Returnable Items

• Gift cards and vouchers

• Clearance or sale items (final sale)

• Opened or used items

8. Contact Us
For any return or refund-related queries, contact us at:

Swastikkripa Traders Private Limited
1st Floor, Plot No 19, Sector 135, Bajidpur, Noida, Uttar Pradesh 201304
support@swastikkripa.com
+91 7807456096